Frequently Asked Questions
Have a question? Explore our FAQs here. If you still can’t find the answer you’re looking for, feel free to reach out to us directly via email or by using our Contact Us form.
How do I initiate a return?
To start a return, simply contact us at support@viduxbeauty.com and request a return authorization. Once approved, we'll provide you with a prepaid return shipping label and detailed instructions on how and where to send your package.
What is Vidux Beauty's return policy?
Vidux Beauty offers a 30-day return policy from the date your order arrives. Eligible items must be new, unopened, unused, with tags intact, and in their original packaging. Sale items, gift cards, perishable goods, personalized items, hazardous materials, and flammable liquids are not returnable. For complete details, please review our Refund Policy.
How long does it take to receive a refund?
Once we receive and inspect your return, we'll notify you of the approval status and process your refund accordingly. Please allow up to seven days for your bank or credit card company to finalize the refund.
Can I drop-off my return items?
At this time, we don't accept drop-off.
What if I receive a damaged, defective, or incorrect item?
If you receive a damaged, defective, or incorrect item, please inspect your order upon delivery and contact us immediately. We'll work to resolve the issue promptly and ensure your satisfaction.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom or personalized items, hazardous materials, and flammable liquids. Sale items and gift cards are also non-returnable.
Can I exchange an item?
Yes, if you wish to exchange an item, simply return the unwanted product and place a separate order for the desired item.
What shipping methods are available?
We ship through USPS, UPS, and FedEx. Available services and delivery estimates are displayed at checkout based on the order and destination.
How long will it take to get my package?
Most orders are processed and shipped by the next business day, excluding Saturdays, Sundays, and holidays. Your estimated delivery date will be displayed at checkout based on the selected shipping service.
Do you ship internationally?
Shipping is available to select international destinations. Available services, shipping charges, and delivery estimates are calculated at checkout. Certain products may be restricted from international shipping.
What payment methods are accepted?
Google Pay, Shop Pay, Visa, Mastercard, American Express and Discover.
Do you offer free shipping?
Yes. Orders of $79 or more qualify for free standard shipping within the contiguous 48 states and Washington, D.C. Orders under $79 ship for a flat rate of $9.95.
Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO military addresses is calculated at checkout and does not qualify for the continental U.S. flat-rate or free-shipping offer.
How can I expedite my order?
Please email us at support@viduxbeauty.com.
